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FAQ
To help you get the information you need we have made the following quick list of frequently asked questions. Click on the appropriate question to get the information you need.
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Questions |
- I have a problem with a product I own from Braun, Norelco, or Remington. What should I do?
- Is it safe to order through www-shavers-and-replacement-parts.com? What is our security?
- I need to order replacement batteries or a replacement power cord, what should I do?
- My razor needs to be serviced, what should I do?
- How much is the shipping cost and how will my order be shipped?
- Will I have to pay sales tax on my purchase?
- I don’t see my question here. What should I do?
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Answers |
1. I have a problem with a product I own from Braun, Remington, or Norelco, What should I do?
We are not a part of Braun (Gillette), Norelco (Philips), or Remington Corporations; we are just retailers of some of their products. If you need technical assistance with a product you can contact the manufacturers directly at the addresses or phone numbers listed below.
BRAUN USA
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Braun Consumer Service Rep. |
To be Referred to a Braun Service Center |
For User Manuals |
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Norelco
Norelco Consumer Products Company
Customer service
1-800-243-3050
REMINGTON SHAVERS INC.
Spectrum Brands, Inc.
PO BOX 1
DeForest, WI 53532
Phone: 1-800-392-6544
2. Is it safe to order through Shavers-and-replacement-parts.com? What is our security?
It is very safe to order through us. Our security is handled by BigCommerce, one of the world leaders in online shopping. BigCommerce uses multiple layers of security to protect your personal information, including your name, address, and credit card information. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form. Shopping online is actually considered fairly low-risk. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.
I need to order replacement batteries ?
At present we do not stock replacement batteries and stock a limited supply of power cords. Braun, Norelco, and Remington require that shavers be sent to an authorized service center to have the batteries replaced. The batteries used typically contain heavy metals that can not be disposed of in normal household waste. All three manufacturers recycle the batteries when you have them changed out. You can locate a local service center for batteries by contacting the manufacturers directly.
My Razor needs to be serviced, what should I do?
We do not do service at this time. To find a local service center for you razor you can contact the manufacturer directly.
5. How much is the shipping cost and how will my order be shipped?
Our default shipping Method is US Postal Ground Advantage for all orders except certain items that can only be shipped via UPS ground due to federal shipping regulations. We charge $4.49 flat rate shipping for all orders shipped via US Postal Ground Advantage. We also offer UPS ground, 3 Day Select, and 2nd Day air at additional cost. We charge you what it costs us to ship it via UPS. We also offer USPS Priority mail shipping at costs based on weight. We only ship to the 50 United States and US territories serviced by the US Post Office. Any item containing flammable liquids MUST SHIP VIA UPS GROUND and CAN NOT SHIP to Hawaii, Alaska, or Canada.
6. Will I have to pay sales tax on my purchase?
We are a California based company. If your order is shipped outside of California, you will not be charged sales tax on any of your purchases from our store.
7. I don’t see my question here. What should I do?
If you don’t see your question answered here, Contact Us.